Consumer Complaints &
Dispute System Design

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DISPUTE SYSTEM DESIGN

ADR system design helps to match the appropriate dispute resolution process with the type of dispute and the culture of an organization. The analysis produces a dispute resolution structure that is both appropriate for the organization and cost effective. Because there is no cookie-cutter solution for disputes, the organization must assess its needs to determine which processes are appropriate in particular circumstances, and how they can best be incorporated into the organization’s culture.

As specialists in conflict resolution and avoidance we can advise and assist with the setting up and design of ADR systems for internal and external conflict resolution includes to develop organizational capability and capacity for resolving conflict including dispute systems design, introducing mediation, developing formal policies and procedures, establishing informal communication protocols and coaching managers and teams through change.

CONSUMER COMPLAINT MANAGEMENT

iResolve can help you design and implement a customer complaints management system that deals with complaints quickly, informally, consistently and with maximum flexibility. We have the breadth of capability to help you:

  • design complaints management systems
  • develop staff skills in complaint handling through training and coaching
  • review standard documents, policies e.t.c related to complaint management
  • provide case management technology to improve and standardize workflows
  • design standard reports, and
  • provide expert dispute resolution on a case-by-case basis

As the only Company in Tanzania specializing in conflict management, we have significant experience advising on and operating customer complaints schemes.