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iResolve™ is an online alternative dispute resolution system. Integrated with a customer-friendly user interface. Our system replicates the current process of dispute resolution in an online environment, removing the constraints of time, expense and distance.
In Tanzania there are hundreds of legal suits accumulated in the Courts, consuming billions of shillings of public budgets, overloading the Judiciary and causing dissatisfaction. Focusing in this scenario, we have created iResolve™, the first Online Dispute Resolution provider to resolve Consumer Complaints and Civil claims/disputes across various industries, adding value, assertiveness, safety, satisfaction, agility and above all justice for all involved in a complaint, dispute or conflict.
At iResolve™ we believe there are certain conflicts that don’t require a lot of face-to-face interaction and that in order for businesses to grow at the speed of the internet technology, they need to have highly effective customer dispute resolution processes. iResolve™ is the wave of the future for Tanzania’s dispute resolution practice and the resolution of low value civil claims.
• To provide an excellent web based solution that would be attractive, user-friendly, costfriendly and contains all the functionalities with ease.
• Typically, an aggrieved customer initiates a claim by logging onto the service’s secure website. Once the claim has been filed, the system then emails the other party to let him or her know that a claim has been filed and also gives them secured access to the website to view the case file. The party can either accept or decline to participate.
• The web-based application will have a directory of companies who are members of the software allowing their customers to channel their complaints through the use of the platform.
• End-users do not need to be tech-savvy in order to use the system. User-friendly controls like rich text editors and form fields in order to manage the system as well as the content.
“To be commercially savvy in preventing, resolving and
transforming business relationships and continually
innovate how we deliver our legal services”